Tag Archives: On call

FLSA FAQ: Properly Compensating Employees for On Call Time

Recently, we discussed the issue of a call center employer who took deductions for employees’ “idle time” while on duty, both at breaks and while waiting for their next work assignment.  As a follow up to that post, I wanted ...

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Playing with FLSA Fire: Lawsuit over Call Center’s Aggressive “Idle Time” Deductions Proceeds

Recently, the federal district court in Minnesota allowed a collective action filed by call center employees to proceed in an example of how employers can end up playing with fire through over-aggressive time deductions, particularly when employees are idle and “engaged ...

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